Zoom Enhances Enterprise Solutions with New Features for Better Reliability and Security

On September 24, 2024, Zoom announced the launch of several new add-on products and functionalities aimed at enhancing its advanced enterprise offerings portfolio. This portfolio includes a comprehensive range of products designed to assist organizations in meeting compliance, security, privacy, survivability, and manageability requirements.

“Zoom’s advanced enterprise offerings reflect our commitment to empowering businesses with solutions that enhance efficiency, security, compliance, and reliability,” stated Smita Hashim, Chief Product Officer at Zoom. “These products are essential tools for Zoom Workplace and services like Zoom Events and Zoom Contact Center, functioning seamlessly within the Zoom network infrastructure to deliver exceptional customer experiences. Our aim is to make communication and collaboration on Zoom foolproof, future-proof, and fail-proof.”

New Offerings for Enterprise Customers

In 2023, global non-compliance penalties exceeded $549 million, security breaches affected over 353 million individuals, and 31 percent of enterprises experienced unstable network conditions. As companies face increasing pressures to manage complex compliance obligations and avoid significant penalties, Zoom’s latest enhancements to its advanced enterprise offerings address these challenges effectively.

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Zoom Compliance Manager Plus: Launched in March and powered by Theta Lake, this all-in-one solution provides archiving, eDiscovery, legal hold, and information protection for enterprises. The enhanced features of Zoom Compliance Manager Plus, including risk detection, data loss protection, and advanced trend analysis, will help organizations fulfill regulatory obligations and mitigate compliance risks.

Zoom Meeting Survivability: This new feature introduces enhanced network redundancy, ensuring uninterrupted service during internet disruptions due to storms, natural disasters, or carrier failures. Using Zoom Node, a centralized hub for hosting Zoom workloads on-premises, meetings can smoothly transition to local servers with minimal disruption.

Zoom Mesh for Meetings: Companies can now optimize bandwidth usage with Zoom Mesh, reducing internet bandwidth costs by up to 60 percent. Previously available for Zoom Webinars and Events, this capability is now extended to Zoom Meetings, ensuring an exceptional user experience regardless of bandwidth constraints.

Zoom Customer Managed Key (CMK) Hybrid: Enhancing Zoom’s current CMK data privacy offering, CMK Hybrid provides customers with more control over the encryption keys that protect their data. This feature allows for local encryption and decryption processes, with support for Zoom Team Chat set to begin in Q4 2024.

A Comprehensive Offerings Portfolio for Organizations

The newly introduced advanced enterprise products and features strengthen Zoom’s existing portfolio tailored to meet the intricate needs of large organizations and regulated industries such as finance, healthcare, and government. These offerings are included with Zoom Workplace Enterprise licenses and aim to improve business continuity, optimize bandwidth, enhance security, simplify management, and ensure compliance.

The advanced enterprise offerings are categorized across six key areas:

1. Communications Compliance: Solutions for archiving, data loss prevention, information barriers, and chat etiquette to meet compliance requirements.
2. Data Residency & Privacy Compliance: Tools to satisfy local and regional customer data residency and privacy needs, including Customer Managed Key.
3. Policy & Deployment Management: Zoom Device Management and policy provisioning tools for streamlined implementation and support.
4. Security & Access Control: Encryption and virtual desktop infrastructure (VDI) solutions to enhance data security.
5. Analytics & Insights: Dashboards, monitoring, reporting, and alerting tools for improved operational visibility.
6. Network Optimization & Survivability: Zoom Mesh, Zoom Node, and survivability solutions to enhance performance and ensure business continuity.

Several advanced enterprise offerings, including end-to-end encryption, GDPR compliance, management dashboards, and more, are available with Zoom Workplace Enterprise licenses, while additional features, including the newly introduced products, can be accessed as paid add-ons.