LivePerson , a global leader in customer engagement solutions, announced that it has been named a Leader by Aragon Research in the Globe™ for Conversational AI for the second year in a row. The report highlighted LivePerson’s wide base of customers across industries, innovative solutions for contact center, marketing, and sales teams, and strong partner network.
Aragon Research examined 20 providers in the Conversational AI market based on three dimensions of analysis: strategy, performance, and reach. “Leaders” are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.
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“As the Conversational AI market matures, demand for improved conversational experiences is growing. LivePerson continues to lead in this category with its ability to reach across channels, verticals, and use cases for contact centers, marketers, and sales teams,” said Craig Kennedy, Senior Director of Research at Aragon.
According to Aragon, LivePerson’s strengths as a Leader in the Conversational AI space include:
- Omnichannel
- Large number of B2C brands across industry verticals
- Solutions for enterprises and SMB
- Strong partner network
- Solutions for contact center
- Solutions for digital marketing and sales
“As Aragon’s report notes, Conversational AI keeps getting better at providing more natural, engaging customer experiences. We’re proud to be on the forefront of creating Curiously Human™ experiences that help top brands connect with millions of consumers as personally as they would with one,” said Rob LoCascio, founder and CEO of LivePerson. “In a world where customer engagement is increasingly dominated by AI-powered experiences, we’re excited to have earned this validation of our strategy, performance, and reach.”
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