Mindful combines with the Genesys Customer Experience Platform to give customers control with options to connect with a brand through voice, text, website, or app—so they can start the conversation where they are
VHT, a leading provider of customer-experience software, announced that its advanced queuing technology, Mindful, is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions.
“Hang up and we’ll call you back when it’s your turn”
The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. Mindful joins Survey Dynamix, VHT’s cloud-based, post-call survey solution, which is also available on the Genesys AppFoundry.
Mindful provides another way for Genesys customers to have more control of their interactions by further enabling brands to:
- Transition customer conversations across channels. Customers want you to be mindful of their moments, which means if they’re unable to talk, they want to text. If they need extra help, they want to schedule a more dedicated time. Mindful makes it effortless to switch from one mode to another.
- Connect with their customers. Every brand wants to make measurable, positive impressions on their customers. While improvements can take years for many, those who use Mindful see it happen in weeks.
- Elevate their agents and evolve their customer experience. The best customer experience often begins with a great agent experience. Mindful makes for happy agents and efficient calls by letting customers schedule a callback at a time that’s convenient for them, while prepping agents with customer context to lower handle times and meet customers with empathy.
“As a Genesys AppFoundry partner, VHT works closely with Genesys to help our mutual customers reduce time to value, maximize the return on their investment, and build better customer experiences,” said Matt DiMaria, CEO of VHT. “Companies that add Mindful to their customer-engagement workflows send a clear signal that they value their customers’ time and are focused on delivering exceptional customer experiences.”
VHT’s Mindful application is now available with Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform that helps organizations provide better experiences to their customers and employees. With its robust feature set and open APIs, Genesys Cloud is flexible, scalable and built for rapid innovation.
As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their Mindful subscription included on their Genesys invoice, thereby simplifying vendor management.