Tenant, Inc. Introduces Charm: A Game-Changer in Self-Storage Call Management

Tenant, Inc., the sole purpose-built SaaS platform offering a comprehensive suite of technology solutions tailored to the self-storage industry, is excited to unveil Charm, a revolutionary Call Management System seamlessly integrated with Tenant, Inc.’s Hummingbird Property Management Software (PMS). This launch marks a major advancement in optimizing the efficiency and PCI compliance of self-storage property management.

Charm sets a new standard in the storage industry by becoming the first call management solution directly integrated into a PMS. With incoming calls, Charm automatically displays tenant and caller information before the call is answered, enabling site managers to address customers by name. The system also introduces PCI-compliant phone payments, allowing callers to securely enter their credit card details via touch-tone phone, safeguarding sensitive information.

“Charm brings a new level of integration between telephone communication and PMS,” said Justin Paquin, Senior Director of Product at Tenant, Inc. Previously, phone records and conversations were only accessible through external systems. By integrating this capability into the PMS, Charm centralizes all tenant communication in one place.”

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Charm enables operators to manage calls effortlessly within Hummingbird using any web browser, offering unmatched flexibility and convenience. The tool automatically generates leads from non-customer calls, ensuring that no opportunities are overlooked. Additionally, Charm captures missed calls and voicemails within the Hummingbird communication center, creating a unified hub for all customer and lead interactions.

Before Charm, agents lacked access to customer information—such as name, status, balance, and space details—before answering calls. The limited integration of previous self-storage management software prevented the native capture of call recordings, voicemails, and missed calls, relying on staff to manually record leads, often resulting in lost opportunities. The conventional method of collecting credit card information over the phone also posed significant security risks.

Charm revolutionizes this outdated approach, empowering teams to deliver exceptional customer service with greater efficiency and robust security.

Charm is available on a per-property basis. Self-storage owners are encouraged to contact the Tenant, Inc., Sales team to subscribe.