Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant

Upland, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centers.

As a trusted leader in highly regulated industries, Panviva delivers next-generation, AI-powered guidance for complex and compliance-driven organizations. Panviva offers flexible solutions that meet customers’ omnichannel needs, such as integrations with chatbots, AI agents, and CRMs. With the power of GenAI curation that is approved by business experts, organizations can deliver real-time recommendations when agents and customers need it most.

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“At Upland, our vision centers around prioritizing success through tailored expertise and a relentless commitment to technology advancements. As AI reshapes contact center operations, robust knowledge management has become the cornerstone of immediacy while maintaining accuracy and compliance,” said Sean Coleman, Senior Vice President and General Manager of Knowledge and Contact Center Management solutions at Upland Software. “For over two decades, Panviva has been the backbone of driving compliance for contact centers across highly regulated industries like healthcare, utilities, and banking. Now, we’re evolving to help these same customers harness the power of AI with governed knowledge management.”

SOURCE: Businesswire