Dialpad Delivers AI Contact Center Advancements With No-Code Digital Channels and Virtual Agents Business Wire Mar 22, 2022 Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting…
Insurers in Australia Turn to BPO Providers to Improve Customer Experience Business Wire Mar 22, 2022 ISG Provider Lens™ report sees BPO providers helping insurance carriers cut costs, replace legacy IT systems and meet rising…
Sitel Group® Wins Silver Award for People-Centric Response to COVID-19 in 2022 Stevie® Awards for… Business Wire Mar 22, 2022 Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has been…
NWN Carousel Awarded Texas Department of Information Resources Contract for Unified Communications,… Business Wire Mar 22, 2022 With Total Annual Contract Value of $300M; New Cloud Services Are Now Available for State Agencies, Cities, Counties, Special…
Drips CEO Appointed to Professional Association for Customer Engagement Executive Committee Business Wire Mar 22, 2022 Founder of AI-Powered Conversational Outreach Platform Named to the Executive Committee of Consumer Advocacy Organization…
ULAP Teams Up with Zoom to Deliver Intelligent Collaboration Solutions in the Asia Pacific PR Newswire Mar 22, 2022 The collaboration further strengthens ULAP's capability to support global SaaS vendors expansion into emerging markets ULAP,…
TripleLift Acquires 1plusX to Bring First-Party Data to Publishers & Advertisers PR Newswire Mar 22, 2022 Combined company will help customers take control of their data and address audiences effectively in the absence of third-party…
Treasure Data and Sinch Partner to Provide More Personalized Omnichannel Touchpoints in the Era of… PR Newswire Mar 22, 2022 Partnership Makes it Easy for Businesses to Market Products and Provide Customer Care Using Mobile Channels Throughout the Buying…
Transact Introduces Transact One—the Mobile-Centric Platform that is Integrating and Streamlining… PR Newswire Mar 22, 2022 One Advanced Technology Ecosystem Powers Efficient, Time Saving Features That Serve All Campus Needs for Students, Administrators,…
PubMatic Expands Leadership Team in EMEA Globe Newswire Mar 22, 2022 PubMatic, an independent technology company delivering digital advertising’s supply chain of the future, announced the expansion…