KLaunch and Slalom Collaborate to Revolutionize Customer Experience with AI News Desk May 8, 2024 KLaunch, a leader in omni-channel conversational AI technologies, announced a strategic collaboration with Slalom Consulting, a…
ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences News Desk May 8, 2024 ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow, the AI platform for business transformation, and…
With New Feature for Third-Party Platform Integration, Bloomreach Makes it Easier for Data-Driven… News Desk May 8, 2024 Bloomreach, the platform fueling limitless ecommerce personalization, announced the launch of Omniconnect, a seamless new way for…
Teleperformance Applauded by Frost & Sullivan for Delivering Competitive Customer Service and… News Desk May 7, 2024 Frost & Sullivan recently researched the customer experience (CX) outsourcing services industry and, based on its analysis…
Optimove to Exhibit and Highlight New Advancements in its Customer-Led Marketing Platform at the… News Desk May 6, 2024 Optimove will highlight new advancements to its Customer-Led Marketing Platform at the Gartner Marketing Symposium taking place in…
CleverTap launches Clever.AI, the AI-Driven Edge for Customer Engagement & Retention News Desk May 6, 2024 CleverTap, one of the leading all-in-one customer engagement and retention platforms, announced the launch of Clever.AI, its AI…
LivePerson named a Leader across multiple G2 Grid® reports for digital customer conversations News Desk May 3, 2024 LivePerson, the enterprise leader in digital customer conversations, announced that it has been named a Leader in G2's Grid®…
Qualtrics and Bain Expand Partnership to Transform Customer and Employee Experiences News Desk May 3, 2024 Qualtrics, the leader and creator of the experience management (XM) category, and Bain & Company, creators of Net Promoter…
Merkle and Celebrus launch CXM Signals, a world-first solution enabling brands to harvest… News Desk May 3, 2024 Merkle, dentsu's leading customer experience management (CXM) company, and Celebrus, the disruptive data platform that aims to…
Tealium releases solutions for enhancing AI performance with consented, enriched, real-time data News Desk May 3, 2024 Tealium, the largest independent and most trusted customer data platform (CDP), has released Tealium for AI, a suite of customer…