Unveiling the Future of Global CX; MCI Acquires Market Force Information, a Customer Experience… News Desk Mar 26, 2024 MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer…
CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer… News Desk Mar 26, 2024 CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the availability of…
Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer… News Desk Mar 26, 2024 Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the…
Media Shower Releases New AI Platform for Marketers News Desk Mar 26, 2024 Media Shower, a leading innovator in digital marketing, is proud to announce the launch of its revolutionary AI platform designed…
NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions News Desk Mar 26, 2024 NICE unveiled NICE Enlighten XM, the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’…
Talkdesk announces a deeper partnership with Verint to help contact centers increase customer… News Desk Mar 26, 2024 Talkdesk, Inc . , a world-leading AI-powered contact center for businesses of all sizes, announced an expanded partnership with…
Cyara to Exhibit at Enterprise Connect 2024, the Leading Conference and Exhibition for Enterprise… News Desk Mar 22, 2024 Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, will participate as an exhibitor at …
RainFocus Named a Leader in the 2024 Gartner Magic Quadrant for Event Technology Platforms News Desk Mar 22, 2024 RainFocus, provider of the next-generation event marketing platform, announced that it has been recognized as a Leader among event…
unitQ Adds Product Analytics To Its User Feedback Platform For Real-Time Actionable Insights Into… News Desk Mar 22, 2024 unitQ, the leader in Quality Automation, announced a major milestone — enhancements to unitQ that empower organizations to view…
Optimove Launches OptiCircle, a Community to Empower Customers in CRM Marketing News Desk Mar 21, 2024 Optimove, the first Customer-Led Marketing Platform, launched OptiCircle, a supportive community learning environment that will…