Crexendo Launches CAIRO to Transform AI-Driven Business Communications
Crexendo, Inc. has unveiled CAIRO, its new AI Receptionist and Orchestrator built into the Crexendo cloud communications platform to help businesses enhance customer engagement and operational efficiency with intelligent, always-on call handling. CAIRO uses conversational AI and voice automation to greet and route callers with human-like precision, manage routine inquiries, automate workflows, and escalate to live agents when necessary – all without adding staff. Designed for simplicity and flexibility, it can be assigned to any business phone number, customized with brand-aligned voice and personality, and trained using existing company resources like websites and FAQs.
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“The key features are intelligent call routing and escalation, integration with Microsoft Outlook 365 and Google Calendar for automated scheduling of appointments, multi-language capabilities, and real-time notification mechanisms that are triggered by keywords. Analytics are built into the solution to help understand call activity and user intent, while advanced features such as intent-based filtering, rogue caller identification, automated response via text message, and plug-and-play templates enable quick setup and complex workflows. This product launch exemplifies Crexendo’s dedication to providing scalable and intelligent cloud communication solutions that enable businesses to effectively handle incoming calls 24/7,” said Mr. Zucker.
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