UJET Acquires Spiral to Bolster AI-Driven Customer Insights
UJET has acquired Spiral, a startup focused on conversational analytics. This move boosts UJET’s AI roadmap and enhances customer insights. With Spiral’s launch, UJET now offers a standalone analytics tool. It gathers customer interactions from voice, chat, email, surveys, and social media. This helps organizations see trends, repeated issues, and risks sooner in the customer journey.
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The integration brings together Spiral’s talent for spotting customer issues and UJET’s strengths in both automated and human support. This lets brands anticipate problems, lower churn, and deliver personalized experiences. The acquisition matches UJET’s aim to provide businesses a full view of customer behavior. This helps service teams address concerns, enhance product experiences, and simplify support operations. The deal lets UJET provide advanced, AI-powered customer experience solutions, but the amount isn’t shared. This acquisition boosts UJET’s services. Businesses are now focusing more on predictive insights and data-driven choices.
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