Vbrick, the leading enterprise video solutions provider, has announced a new integration with ServiceNow that will transform video content into a structured data layer for generative AI workflows within ServiceNow Now Assist. As video becomes a core medium for training, communication, and support across the modern enterprise, much of its rich knowledge remains siloed and inaccessible to business processes. With this integration, organizations can extract transcripts, timestamps, semantic context, metadata, and summaries from Vbrick-hosted videos, enabling Now Assist to bring video-derived intelligence directly into search results, self-service interactions, workflow recommendations, Virtual Agent responses, and custom AI skills.
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By fueling ServiceNow workflows with context-aware video insights, teams drive better productivity, higher case deflection, and more informed decision-making. “By combining Vbrick’s video intelligence with ServiceNow AI capabilities, organizations unlock a new frontier,” said Paul Sparta, Vbrick Chairman and CEO. “Video is no longer passive media, but a dynamic, context-aware data layer that powers smarter, faster, and more human workflows.” As the only certified enterprise video integration in the ServiceNow Store, Vbrick further strengthens its position with secure embedding, automatic role sync, and AI-powered search, empowering the enterprise to unlock their video assets within the broader AI ecosystem.
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