SuccessKPI Appoints Josh Abich as Chief Revenue Officer to Manage AI-Powered Hypergrowth News Desk Apr 17, 2024 SuccessKPI, Inc., a cloud-native CCaaS insight provider and a leader of the current 2023 Frost & Sullivan Workforce…
eGain Announces AssistGPT for CCaaS at Enterprise Connect News Desk Mar 26, 2024 eGain, the leading AI knowledge platform for customer service, announced the availability of its AssistGPT generative AI service…
8×8 Receives Multiple Awards for Continued Innovation News Desk Mar 20, 2024 8x8, Inc, a leading integrated cloud contact center and unified communications platform provider, announced it continues to be…
Vonage Named Platinum Winner for Best CCaaS Solution at Telco Innovation Awards 2024 News Desk Mar 13, 2024 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of…
8×8 Launches 8×8 Engage to Bridge Customer Experience Journey Gaps Across an Organization News Desk Mar 1, 2024 8x8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced the availability of…
Glia Challenges Dated CCaaS Paradigm with Unified Interaction Management News Desk Feb 7, 2024 Glia, the leader in customer interaction technology, introduced Unified Interaction Management (UIM). This new customer experience…
TNS, Frost & Sullivan Executive Brief: A Blueprint for Brand Authentication and Branded Calling… News Desk Jan 31, 2024 Call spoofing and the erosion of trust in voice calling is creating unprecedented challenges for enterprise contact centers and…
Verint Open CCaaS Platform Named Best Customer Engagement Solution in UC Today Partner Awards News Desk Dec 21, 2023 Verint, The Customer Engagement Company announced its Open CCaaS™ (Contact Center as a Service) Platform has been named the winner…
Cyara Announces NICE CXexchange Marketplace Availability News Desk Dec 1, 2023 Cyara, the creator and leader of the AI-Powered Customer Experience (CX) Assurance category, announced that its offerings are now…
Acqueon Announces Significant Enhancements to Leading Agent Workspace Solution News Desk Nov 29, 2023 Acqueon announced multiple enhancements to its leading sales, collections, and proactive service agent desktop solution, Acqueon…