CCaaS

Squaretalk, a global provider of turnkey CCaaS software, is proud to share a strategic partnership with Firmao, an online CRM…

SuccessKPI, Inc., a cloud-native CCaaS insight provider and a leader of the current 2023 Frost & Sullivan Workforce…

eGain, the leading AI knowledge platform for customer service, announced the availability of its AssistGPT generative AI service…

8x8, Inc, a leading integrated cloud contact center and unified communications platform provider, announced it continues to be…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of…

8x8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced the availability of…

Glia, the leader in customer interaction technology, introduced Unified Interaction Management (UIM). This new customer experience…

Call spoofing and the erosion of trust in voice calling is creating unprecedented challenges for enterprise contact centers and…

Verint, The Customer Engagement Company announced its Open CCaaS™ (Contact Center as a Service) Platform has been named the winner…

Cyara, the creator and leader of the AI-Powered Customer Experience (CX) Assurance category,  announced that its offerings are now…