contact center

Expanding the capabilities of Intermedia Intelligent Contact Center, this new AI-powered feature enhances real-time insights and…

Expanded partnership with Google Cloud will expand availability to Cresta's solutions, enabling  more contact centers to…

Strategic collaboration enhances CRM workflows with embedded telephony controls for a unified, efficient customer service…

FrontLogix brings exceptional WFM expertise, offering a premium white-glove service approach. Comprehensive consulting services…

eGain, the leader in AI Knowledge Management, announced the launch of eGain AI Agent for Contact Center, a groundbreaking solution…

New integration allows Adobe customers to use Invoca's AI to capture unstructured first-party conversational data, build holistic…

Joulica, a leading provider of real-time customer journey analytics, announced a new partnership with Zoom Communications, Inc.…

Afiniti, Inc., a global leader in customer experience and artificial intelligence solutions, has announced the availability of its…

Evaluagent, an AI-driven platform specializing in quality management, customer experience (CX), and Voice of the Customer (VoC)…

ASAPP, the leading provider of AI-powered contact center software, appointed Priya Vijayarajendran to the position of CEO. As…