TTEC Digital wins Cisco Reimagine CX Partner of the Year – Americas
TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions…
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contact center
Five9 Launches Industry’s First Pre-Built Bi-Directional Presence Feature for Microsoft Teams
Five9, provider of the Intelligent CX Platform, announced the latest release of the Microsoft Teams UC Integration with…
Amazon Connect Uses GenAI to Enhance Customer Experiences
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s…
ASAPP Leverages Amazon Bedrock to Advance AI for Contact Centers
ASAPP, a provider of contact center AI software, has integrated Amazon Bedrock into its customer experience (CX) platform to give…
Zultys Delivers Powerful Release 18.2 with New Integrations
Zultys, a leading provider of omnichannel Unified Communications with an Integrated Contact Center, has announced their 18.2…
Talkdesk Enhances CRM with AI-Powered Agent Tools
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves…
Mitel Unveils Mitel CX: A Cutting-Edge AI-Driven Customer Experience Platform
On November 18, 2024, Mitel, a global leader in business communications, introduced Mitel CX, its innovative AI-driven customer…
Bucher + Suter and Upstream Works Announce Partnership
Bucher + Suter, a leader in contact center solutions, has announced a partnership with Upstream Works, a provider of omnichannel…
Mitel Partners with Talkative to Integrate Cutting-Edge AI Solutions into Contact Centers
On November 11, 2024, Mitel, a leader in business communications, expanded its partnership with Talkative, an AI customer service…
8×8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform
8x8, Inc., a leading business communications, CX, and Communications Platform as a Service provider, announced recent innovations…