Mitel Unveils Mitel CX: A Cutting-Edge AI-Driven Customer Experience Platform
On November 18, 2024, Mitel, a global leader in business communications, introduced Mitel CX, its innovative AI-driven customer…
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contact center
Bucher + Suter and Upstream Works Announce Partnership
Bucher + Suter, a leader in contact center solutions, has announced a partnership with Upstream Works, a provider of omnichannel…
Mitel Partners with Talkative to Integrate Cutting-Edge AI Solutions into Contact Centers
On November 11, 2024, Mitel, a leader in business communications, expanded its partnership with Talkative, an AI customer service…
8×8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform
8x8, Inc., a leading business communications, CX, and Communications Platform as a Service provider, announced recent innovations…
The Northridge Group Names Joni Arison as President and Chief Executive Officer
The Northridge Group, an award-winning, women-owned management consulting firm with deep expertise in contact center operations,…
Covisian Acquires CX Management Company Centrinex
Covisian Group, a technology company specializing in providing services and technologies to improve customer experiences (CX)…
Verint Named a Market Leader for ‘Contact Center Advanced’ by ISG Research
Verint®, The CX Automation Company™, announced it was named a market leader by ISG Research in the ‘Contact Center Advanced’…
ArenaCX Launches Innovative Platform to Revolutionize CX Sourcing
ArenaCX, the leading marketplace platform for customer experience (CX) solutions, is proud to announce the launch of its new,…
Ultatel Unveils AI Suite to Transform Business Communications
Ultatel, a leading provider of unified communications solutions, announced the launch of its revolutionary AI-powered features …
UJET Secures $76M Series D to Accelerate AI Innovation for Contact Centers
UJET, Inc., a leading provider of AI-powered cloud contact center solutions, announced it has closed its latest round of funding…