Cogito Announces Updates to Emotion AI Software on Salesforce AppExchange, the World’s Leading… Business Wire Jun 15, 2022 Customers can now benefit from the power of Emotion AI for real-time coaching, guidance and continuous CX and EX measurements…
SharpenCX Releases Holistic Artificial Intelligence (AI) Platform News Desk Jun 14, 2022 SharpenCX’s AI Platform enables users with a suite of tools, helping agents to be more efficient, empowering managers to become…
Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry PR Newswire Jun 9, 2022 AI-powered conversation excellence platform combines with Genesys customer experience platform to give customers the ability to…
LivePerson announces return of signature, in-person Executive Community events in London PR Newswire Jun 3, 2022 On heels of successful NYC relaunch, VIP events for customer care, marketing, and sales leaders resume internationally to meet…
SuccessKPI Joins Talkdesk AppConnect Marketplace PR Newswire Jun 3, 2022 SuccessKPI, Inc., an insight and action platform provider, announced the launch of its 'all-in-one' cloud analytics insight and…
Pure IP Launch Dynamics Call Connect for Adding Voice to Microsoft Dynamics 365 PR Newswire May 23, 2022 Pure IP have announced the launch of its Dynamics Call Connect service, to enable inbound and outbound calling to the Microsoft…
SuccessKPI Launches Ecosystem to Deliver Increased Customer Value PR Newswire May 12, 2022 AI-driven Customer Experience Contact Center leader helps partners drive greater business and customer value, faster, with a new…
Tyson Group Wins Gold Stevie® Award in 2022 Stevie Awards for Sales & Customer Service PR Newswire May 12, 2022 Tyson Group was presented with a Gold Stevie® Award in the Sales Consulting Practice of the Year category in the 16th annual…
Bright Pattern Announces Remote Assist to Simplify Issue Resolution and Easily Manage a Remote… PR Newswire May 12, 2022 Bright Pattern unveils natively-built Remote Assist, which improves remote workforce efficiency, lower issue resolution time, and…
ERC to Share How it Develops Top Performing Customer-Facing Contact Center Teams with… PR Newswire May 11, 2022 Companies to host webinar on how ERC achieved 40 to 70 percent improvements in speed to proficiency for each new hire with…