Intradiem Partners with Five9 for Real-Time Contact Center Automation
Intradiem announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps…
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contact center
Alvaria and UJET Partner for Secure Cloud Contact Center Solution
Alvaria, a global leader in enterprise-scale customer experience (CX) solutions, announced a strategic partnership with UJET,…
Cresta Introduces AI Analyst to Revolutionize Business Insights from Customer Conversations
Cresta, the pioneering AI-powered contact center platform bridging the gap between human agents and AI, has unveiled AI…
TransPerfect Expands Global Contact Center and BPO Services with Acquisition of H2A
TransPerfect, the world’s leading provider of language services and AI-driven solutions, has announced its acquisition of H2A, a…
CallTower Acquires Inoria
CallTower, a global leader in cloud-based communications (unified communications, contact center, and collaboration solutions), is…
CallTower Empowers Business with CallTower Analytics Collaboration for Microsoft Teams
CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft…
TTEC Digital wins Cisco Reimagine CX Partner of the Year – Americas
TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions…
Five9 Launches Industry’s First Pre-Built Bi-Directional Presence Feature for Microsoft Teams
Five9, provider of the Intelligent CX Platform, announced the latest release of the Microsoft Teams UC Integration with…
Amazon Connect Uses GenAI to Enhance Customer Experiences
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s…
ASAPP Leverages Amazon Bedrock to Advance AI for Contact Centers
ASAPP, a provider of contact center AI software, has integrated Amazon Bedrock into its customer experience (CX) platform to give…