Invoca Unveils Next-Generation Conversation Intelligence Boosted by Generative AI News Desk Jun 16, 2023 Invoca, a recognized leader in conversation intelligence AI, unveiled new capabilities that leverage a combination of generative…
NICE Named a 2023 Gartner Peer InsightsTM Customers’ Choice for CCaaS Business Wire Apr 18, 2023 NICE, a leading customer experience innovator, announced that it has been named a Customers’ Choice in the 2023 Gartner Peer…
Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements and a New Platform with… Globe Newswire Mar 30, 2023 Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features…
Simplr Wins Silver Stevie® Award in 2023 Stevie Awards for Sales & Customer Service PR Newswire Mar 20, 2023 Simplr has been presented with a Silver Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year…
Startek Wins Silver and Bronze Stevie® Awards in 2023 Stevie Awards for Sales & Customer… Business Wire Mar 10, 2023 Startek®, a global customer experience (CX) solutions provider, has been presented with a Silver Stevie ® Award in the Contact…
Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry PR Newswire Jun 29, 2022 CDP for Service, a Customer Data Platform, Garners Premium App Status on Genesys AppFoundry and Delivers Real-Time Customer…
SuccessKPI Insight and Action Platform Available on Genesys® AppFoundry PR Newswire Jun 29, 2022 AI-driven Contact Center platform combines with Genesys customer experience platform to deliver an unprecedented understanding of…
Sangoma Announces General Availability Release of its TeamHub Collaboration Product PR Newswire Jun 21, 2022 Sangoma Technologies Corporation, a trusted leader in delivering cloud-based Communications as a Service solutions for companies…
LiveVox Wins Three 2022 CUSTOMER Magazine Product of the Year Awards for Contact Center Innovation Business Wire Jun 20, 2022 LiveVox’s Quality Management and Analytics, Unified CRM, and Configurable Agent Desktops Honored for Exceptional Innovation…
Verint Introduces ‘One Workforce’, An Innovative Approach to Eliminate Silos and Unify and Empower… Business Wire Jun 15, 2022 Verint Cloud Platform Leverages AI, Analytics and Automation to Orchestrate Enterprise Resources for Improved Capacity,…