transcosmos Enhances GenAI CX Operations in Japan
transcosmos hereby announces that the company has successfully developed a solution that helps contact center supervisors and…
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contact center
Talkmap Introduces Talkdiscovery 9.0
Talkmap, a trailblazer in generative AI for contact center intelligence, proudly introduces Talkdiscovery 9.0. This new version…
8×8 Drives CX Innovation, Boosts Contact Center Growth
8x8, Inc., a leading business communications, CX and CPaaS platform provider, announced considerable momentum for its Customer…
RingCentral Introduced New AI-Powered Features for RingCX
On 21st August 2024, RingCentral, Inc., a leading provider of AI-driven cloud business communications, contact center, video, and…
Sprinklr Named a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Software
Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that it has been…
Calabrio and Five9 Join Forces to Modernize Contact Center Operations
Calabrio, a leading workforce performance company, is excited to announce a next-generation integration with Five9, provider of…
CloudHesive’s ConnectPath Awarded Communications Solutions Product of the Year
CloudHesive, a leading provider of cloud services and solutions, proudly announces that its Contact Center as a Service Platform …
Vodafone Business Expands Global Communications Offerings to Include RingCentral’s Native Contact…
RingCentral, Inc., a leading provider of AI-driven cloud business communications, contact center, video and hybrid event…
Intermedia Continues to Revolutionize Data Protection, Preservation, and Retrieval with Launch of…
Intermedia Cloud Communications, a leading global provider of AI-powered cloud communications and collaboration solutions to…
Invoca Unveils Next-Generation Conversation Intelligence Boosted by Generative AI
Invoca, a recognized leader in conversation intelligence AI, unveiled new capabilities that leverage a combination of generative…