Contact centers

On November 5, 2024, Business Systems and Teneo.ai partnered to enhance contact centers through advanced voice automation and…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson,…

Voiso, a leading AI-driven contact center software provider, is revolutionizing how businesses interact with their customers. …

Observe.AI, the conversation intelligence platform for contact centers, announced it has been named a ‘Strong Performer’ in The…

LivePerson , a global leader in customer engagement solutions, announced today that it has been named a Leader in Opus Research's…

TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and…

Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical…

Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an…

Companies are transforming their digital capabilities to meet changing customer expectations, ISG Provider Lens™ report says…

Observe.AI is recognized as a leading solution for contact center and customer experience excellence Observe.AI, an Intelligent…