Genesys Named Leader in 2024 IDC MarketScape for Conversational Intelligence
Conversational intelligence from Genesys Cloud AI empowers organizations with rich insights to optimize customer and…
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Conversational Intelligence
Marchex and Microsoft Forge Partnership to Bring AI Solutions to Cloud AI
On December 11, 2024, Marchex, a leader in AI and conversational intelligence for operational excellence and revenue acceleration,…
Humach Launches mAI Pilot, a Real-Time Conversational Intelligence Platform to Improve Customer…
Customer Experience Automation Leader Humach announced the launch of mAI Pilot, an artificial intelligence platform designed to…
InMoment Sets a New Standard in Customer Experience with AI-Based Conversational Intelligence and…
InMoment, a leader in Experience Improvement (XI)™ solutions, announced the infusion of generative AI into its cutting-edge…
Invoca Wins CX Award for Best Conversational Intelligence Solution of 2024; Launches European Data…
Invoca, the leading revenue execution platform for revenue teams, has won the CX Award for 'Best Conversational Intelligence…
Cresta Named Rising Star Organization by CX Awards
Cresta, a leading provider of generative AI for contact centers, has been named "Rising Star Organization" by the CX Awards. The…
Verint Named a Leader in Opus Research Conversational Intelligence Report
Verint®, The Customer Engagement Company®, announced that its conversational intelligence and analytics solutions powered by…
Acqueon Launches Game-Changing Conversational Intelligence Capabilities to Fuel Growth &…
Acqueon has announced the launch of game-changing enhancements to its Conversational Intelligence capabilities, now…