Customer Engagement

LoanCare, a top U.S. mortgage subservicer, announced it has launched a proprietary, all-in-one portfolio management solution,…

LivePerson, a global leader in Conversational AI, revealed the results of its 2023 State of Customer Engagement report, providing…

eGain Corporation, the leading knowledge platform for customer engagement, announced that its eGain Knowledge Hub solution is now…

When you equip someone with a task and furnish them with an array of resources to utilize and reference during their work, it's…

Analytic Partners, the leader in commercial analytics, has appointed Dave Rodrigues as a Senior Vice President for Customer…

Torq, the security automation leader, announced the addition of new Senior Vice-President of Worldwide Sales Josh Morris and Chief…

In partnership with iQor, a multi-national high-volume fast-food giant digitally transformed their process for checking food order…

Loyalty programs continue to play a critical role in brands’ customer engagement strategies, but it takes more than simply having…

As consumers are bombarded with an overwhelming amount of information and content, it's becoming increasingly difficult for…

Akia, a customer experience automation platform, announced a $6 million Series A funding round. California-based venture capital…