customer experience

Sometimes you need a deep crisis to start the internal revolution (Apple is another a great example), but changing everything…

Infobird Co., Ltd, a leading provider of AI-powered customer engagement solutions in China, announced that it has started to…

Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical…

Andrew Rainey joins as General Manager of Reputation's Healthcare Organization Reputation, the global leader in reputation…

CDP for Service, a Customer Data Platform, Garners Premium App Status on Genesys AppFoundry and Delivers Real-Time Customer…

Narvar, the pioneer in post-purchase customer experiences, announced a partnership with Rise.ai, the leading Gift Card and Store…

Multi-award-winning pure-play customer data platform (CDP) BlueConic announced the addition of Kimberly Lee Minor to its board of…

New self-service interface to Acquia Customer Data Platform (CDP) makes it easier for organizations to process “Right to Erasure”…

- New solutions improve experiences from first impression all the way through to customer support - Launches the Product…

Thoughtworks, a global technology consultancy that integrates strategy, design and engineering to drive digital innovation,…