customer experience

Forethought, a leader in agentic AI for customer support, has launched Forethought Voice, expanding its multi-agent, multi-channel…

Searchspring, a division of Athos Commerce and a leading provider of ecommerce search, merchandising, and personalization, has…

Centrical, the leading AI Performance Experience Platform for frontline employees, announced the appointment of Michael Ciancio as…

Siteimprove, the leading AI-powered SaaS-platform for delivering digital content experiences that are compliant and accessible,…

The decorating merchant is one of the loyalty programme’s longest-standing partners  Nectar360 is celebrating 20 years in…

In today's fast-paced digital world, where technology evolves at lightning speed, conversational AI has emerged as a game-changer…

Globe Teleservices Pte. Ltd. (GTS), a global leader in telecom solutions, has signed an exclusive three-year agreement with…

Noibu, a trusted ecommerce performance and error monitoring platform, announced the integration of its AI-powered platform with…

Medallia, Inc., the global leader in customer and employee experience, announced Carrie Parker as Chief Marketing Officer (CMO).…

Adobe announced new Adobe Experience Cloud offerings for businesses to deliver customer experiences that are differentiated and…