Syniverse Is First to Offer a Cloud-Native, Hyperscale Digital Communications and Messaging Platform…
New Syniverse CPaaS Platform to Accelerate Enterprises’ Digital Transformation and Improve Customer Experience
Syniverse®,…
Browsing Tag
customer experience
Jackson Ranks Highest in Industry for Customer Service; Named “Contact Center of the Year” Finalist…
Jackson also earns Call Center World Class First Call Resolution Certification and World Class Employee Experience awards…
Atento Receives Customer Value Leadership Award for Brazil at Frost & Sullivan’s Best…
Atento granted Customer Value Leadership Award (Brazil) for differentiating itself through Next Generation CX services.
Atento…
CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support…
Customers to unlock the power of AI to personalize engagement
CSS Corp and SupportLogic have announced a strategic partnership…
Zipari Promotes Matt Case to Chief Marketing Officer
Start-Up and SaaS Marketing Leader Joins C-Suite as Zipari Embarks on Growth Phase
Zipari, the company behind the first and…
NICE Recognized as a Top Provider for Conversational AI Applications and Chatbots by Metrigy
Metrigy research acknowledges NICE conversational AI voice and chatbot technology as highly ranked among customers and delivers…
Amdocs Leverages Alchemer for its Global Voice of the Customer Program
Alchemer’s highly flexible enterprise feedback platform helps Amdocs drive actionable insights from all customers in over 50…
Salata Partners With Interface to Deploy Video Analytics With Upgraded Network, Security and Voice…
Solution will uncover critical business insights, improve employee productivity and customer satisfaction across 80+ Salata Salad…
SingleComm Streamlines Tech and Lowers Costs While Increasing Customer Engagement
Six Primary Services Proven to Cut Agent Training Time and Limit Inefficiencies
SingleComm, the all-in-one contact center…
Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt…
Alvaria provides exceptional and cost-effective outbound campaign management tools that substantially enhance customer experience…