customer experience

On November 4, 2024, NICE, a global leader in customer experience (CX) solutions, launched the CXone Mpower SmartSpeak, an AI…

Covisian Group, a technology company specializing in providing services and technologies to improve customer experiences (CX)…

Verint®, The CX Automation Company™, announced it was named a market leader by ISG Research in the ‘Contact Center Advanced’…

Five9, provider of the Intelligent CX Platform, announced the appointment of Ajay Awatramani as Chief Product Officer (CPO). With…

Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider is pleased to announce that effective …

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

On October 30, 2024, Kustomer, a leader in AI-powered customer service, announced the launch of the industry’s first fully…

Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the …

NICE announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service…

Five9, provider of the Intelligent CX Platform, announced that it has once again been positioned by Gartner as a Leader in the…