customer insights

While 91% of CX professionals believe that empathy is necessary for defining and implementing CX improvements, only 36% said their…

Sapiens modern, intuitive solution for electronic application and illustrations empowers Guardian with an exceptional agent…

The Gartner Peer Insights Customers' Choice is based on feedback and ratings from users who have experience purchasing,…

HGS Recognized for Completeness of Vision and Ability to Execute Hinduja Global Solutions (HGS), a leading and innovative…

Platform combines key customer insights with industry-leading intelligent automation to deliver the perfect customer journey in…

Over 100 percent expansion within the install base and new customer adoption with higher annual contract value Playvox, the…

Sitel Group® surveyed 403 C-level executives across the U.K. and U.S to understand how they are preparing for digitalization as…

Ecommerce Technology Company’s Headless Checkout Named in Two of the Independent Research Firm’s 2022 Reports Bold Commerce,…

New partnership helps companies better understand customer needs, and quantify the business impact of digital experiences…

Wellness customer insights report reveals that digital transformation is achieved by empowering people to live their best life on…