Cogito Announces Updates to Emotion AI Software on Salesforce AppExchange, the World’s Leading…
Customers can now benefit from the power of Emotion AI for real-time coaching, guidance and continuous CX and EX measurements…
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customer interactions
Observe.AI Launches Auto QA, the Industry’s First Adaptive Automation for Boosting Agent Performance…
Auto QA accelerates quality assurance and coaching workflows for faster business-improving impact at scale
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Nationwide Earns Honors for Industry-Leading Customer Experience Across Multiple Touchpoints
DALBAR presents Customer Experience Excellence Award to Nationwide for 3rd Consecutive Year
DALBAR announced that Nationwide…
Alorica Has Been Named a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO for…
Digital CX Leader Recognized for Completeness of Vision and Ability to Execute
Alorica Inc., a trusted global leader in digital…
Thrio Receives 2022 INTERNET TELEPHONY Product of the Year Award
Thrio CCaaS Platform Recognized for Industry Innovation
Thrio, Inc., maker of award-winning cloud contact center software,…
SupportLogic Triples Revenue on Rising Customer Demand for Support Experience Solutions
Company Plans to Host SX Live, the First Industry Conference Focused on the Support Experience, April 5-7\
SupportLogic,…
Gong Announces Gong App on Salesforce AppExchange, the World’s Leading Enterprise Cloud…
Gong customers can now benefit from improved performance of revenue and other customer-facing teams while being integrated…
Observe.AI’s New Offering for High-Volume B2C Sales Fuels Scalable, Sustainable Revenue Growth
Observe.AI helps B2C customers across verticals achieve breakthrough levels of performance and productivity, including 40% revenue…
Entergy Unveils New Brand Identity, Logo with a Focus on the Future
Refreshed visual identity symbolizes aspiration to become the premier utility for everyone
Entergy revealed its new corporate…