customer interactions

NICE’s CXone is the leading digital-first CX platform allowing organizations to create frictionless experiences NICE announced…

Customers can now benefit from the power of Emotion AI for real-time coaching, guidance and continuous CX and EX measurements…

Auto QA accelerates quality assurance and coaching workflows for faster business-improving impact at scale …

DALBAR presents Customer Experience Excellence Award to Nationwide for 3rd Consecutive Year DALBAR announced that Nationwide…

Digital CX Leader Recognized for Completeness of Vision and Ability to Execute Alorica Inc., a trusted global leader in digital…

Thrio CCaaS Platform Recognized for Industry Innovation Thrio, Inc., maker of award-winning cloud contact center software,…

Company Plans to Host SX Live, the First Industry Conference Focused on the Support Experience, April 5-7\ SupportLogic,…

Gong customers can now benefit from improved performance of revenue and other customer-facing teams while being integrated…

Observe.AI helps B2C customers across verticals achieve breakthrough levels of performance and productivity, including 40% revenue…

Refreshed visual identity symbolizes aspiration to become the premier utility for everyone Entergy revealed its new corporate…