customer satisfaction

Hyper-personalization is the first step to delivering an outstanding customer experience (CX). Clients today expect brands to have…

The solution passes customer engagement data and visual context from digital self-service channels seamlessly to live agents when…

If you've arrived at this page, it is probably because you have searched for "gamification marketing" on Google and are interested…

Guidewire and GhostDraft, an end-to-end customer communications and digital experience platform provider, announced that…

Trusona, the pioneering leader in passwordless identity authentication, announced Trusona Authentication Cloud, the industry's…

The company received praise for enhancements made to its business license client onboarding process Wolters Kluwer CT…

MiaRec, a global provider of award-winning workforce and customer engagement solutions, announced the release of its Customer…

Customer satisfaction in the U.S. is now at its lowest level in 17 years, sliding 0.1% to a score of 73.2 (out of 100) in the…

The company was recognized for its customer-forward approach and service personalization in the B2B category BairesDev®, a…

Customers now have higher expectations when it comes to companies, and it's understandable considering the various customer…