customer satisfaction

NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated NICE announced that it has been…

Google’s Contact Center AI Suite to Include Cloud Contact Center Platform and Services based on UJET UJET, Inc., the…

Residential customer satisfaction with the energy utilities sector overall creeps up 0.3% to 72.2 (on a scale of 0 to 100),…

Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer…

Companies can now use Qualtrics to quantify the financial impact of customers’ digital experiences and compare them to others in…

The company wins gold, silver, and bronze awards for unprecedented growth and excellence in customer experience Offerpad, a…

New integration to greatly improve customer experience Raydiant's recent acquisition of Sightcorp, the anonymous audience…

Available as both an integration to ECI’s cloud-based ERP solutions as well as a standalone global eCommerce solution for…

First pure-play automation vendor to receive the Customer Relationship Management Institute’s prestigious NorthFace ScoreBoard…

Experience leaders from world’s top brands – including Mastercard, Kroger, and Patreon – are using customer and employee feedback…