Q2 Named a Leader in New IDC MarketScape for North American Digital Banking Customer Experience…
Positioning Based on Customer Satisfaction, Customer Service Delivery, Growth, Innovation and Digital Banking Capabilities
Q2…
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customer satisfaction
NICE Workforce Optimization Recognized for Delivering Proven Business Success by Metrigy Research
NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated
NICE announced that it has been…
UJET Teams with Google Cloud to Deliver Complete AI-Powered Contact Center Platform
Google’s Contact Center AI Suite to Include Cloud Contact Center Platform and Services based on UJET
UJET, Inc., the…
Customer Satisfaction with Municipal Energy Utilities Improves Despite Massive Tumble by CPS Energy,…
Residential customer satisfaction with the energy utilities sector overall creeps up 0.3% to 72.2 (on a scale of 0 to 100),…
Revation Systems Upgrades Next Generation Digital Engagement Platform for Contact Centers
Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer…
Qualtrics Launches Digital Experience Metrics, Allowing Companies to Tie Customer Sentiment Directly…
Companies can now use Qualtrics to quantify the financial impact of customers’ digital experiences and compare them to others in…
Offerpad Earns 2022 Stevie® Awards for Sales & Customer Service
The company wins gold, silver, and bronze awards for unprecedented growth and excellence in customer experience
Offerpad, a…
New Acquisition Helps Tyme Commerce and Raydiant Take Their Partnership to the Next Level
New integration to greatly improve customer experience
Raydiant's recent acquisition of Sightcorp, the anonymous audience…
ECI Launches eCommonSense in North America to Help LBM Businesses Create the Digital Experiences…
Available as both an integration to ECI’s cloud-based ERP solutions as well as a standalone global eCommerce solution for…
UiPath Honored for Delivering World-Class Customer Service
First pure-play automation vendor to receive the Customer Relationship Management Institute’s prestigious NorthFace ScoreBoard…