NICE Expands CXone Mpower
NICE launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading…
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customer service automation
Cognigy Levels Up as a NICE Prime Partner to Deliver AI-Powered Customer Service Automation…
Global leader in AI-powered customer service automation solutions, Cognigy, announced that it has recently been elevated to the…
Customer Service Agents Gain Competitive Advantage with Gnani.ai’s Assist365
Gnani.ai, a global frontrunner in Conversational AI and customer service automation, announced the launch of Assist365, which…
SugarCRM Named a Leader in the 2022 Nucleus Research Marketing Automation Technology Value Matrix
Sugar Ranked as a Top Vendor for Providing a Full Customer Experience Management Platform Well Suited for Midmarket…
RedRoute Raises $6.5 Million in Seed Funding
The company will use the funds to expand leadership in the emerging $300 billion customer service automation space
RedRoute, a…