SugarCRM Wins Gold Stevie Award in the 2024 Sales & Customer Service Awards for CRM Suite,… News Desk Apr 17, 2024 SugarCRM, provider of the award-winning AI-driven sales automation platform, announced the company’s latest technology accolade – …
Inspiro Named Outsource Partner of the Year in 2024 Customer Service Excellence Awards News Desk Apr 12, 2024 Inspiro, a global leader in customer experience outsourcing, has been awarded the title of Outsourcing Partner of the Year at the…
Intradiem Announces Upcoming Dates for North America Forefront Roadshows News Desk Apr 1, 2024 Intradiem, the leading provider of contact center automation solutions for customer service teams, has announced the remaining…
Customer Service is More Important Than Ever in 2024 Peter Feb 28, 2024 No matter how good your product or service is, you need to offer exceptional customer service to retain customers. More companies…
Maropost Hires In-Market Retail Expert to Head Australia and New Zealand Growth and Expansion News Desk Jan 16, 2024 Maropost, the commerce software suite built for fast-growing retail and ecommerce brands, named Kristyn Wallace as Country Manager…
Zendesk signs definitive agreement to acquire Klaus News Desk Jan 9, 2024 Zendesk announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management…
Kustomer Unveils KIQ Customer Assist: A Next-Gen AI Customer Service Bot Driving Business Efficiency… News Desk Dec 7, 2023 Kustomer, an industry-leading AI-powered customer service CRM, is announcing a groundbreaking innovation in artificial…
iQor Symphony [AI] Drives Excellence in Customer Service and Compliance News Desk Nov 1, 2023 iQor’s recently launched Symphony ecosystem is designed to transform and enhance the employee lifecycle. This innovative AI…
Lost in Data Translation? Explore the World of Identity Resolution! Alisha Patil Oct 31, 2023 Imagine a customer's journey: they start on your mobile site for winter boots, download your app, and later switch to a desktop.…
Ada to Host Annual Interact Conference on Navigating AI-First Customer Service News Desk Oct 20, 2023 Ada, the world's leading AI-native customer service automation platform, announced that its 2nd annual Interact Conference will…