Customer Service

IntelePeer has launched its next-generation agentic AI within the IntelePeer AI Hub, aiming to transform enterprise customer…

NICE is excited to announce Interactions International 2025, the premier customer experience (CX) event of the year, taking place…

Zoho Corporation, a global technology company, added deeper AI and work orchestration capabilities to its CX platform, all powered…

Collaboration brings together cloud and AI expertise to simplify and speed up enterprise automation through joint go-to-market…

Zoom Communications Inc. and ServiceNow, a leading AI platform for business transformation, have unveiled plans to integrate Zoom…

Cresta, the leading provider of generative AI for contact centers, announced a strategic collaboration with Optimum, one of the…

Signals emerged from stealth with its Cloud Employee Platform, a holistic, multi-channel AI system for autonomous handling of…

Parloa, a trailblazer in Agentic AI for enterprise customer service, has announced the close of its $120 million Series C funding…

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for…

Salesforce is launching Agentforce for Consumer Goods, a new library of pre-built agent skills and actions that equips customer…