Customer Service

The digital customer journey has become the backbone of modern business success, as more customers interact with brands online…

Fusion CX, a leading provider of customer experience (CX) and business process management solutions, announced the completion of a…

What is customer experience analytics? Customer experience analytics (CX Analytics) is the systematic collection, processing, and…

PolyAI, a leading company in conversational AI technology, has announced a strategic partnership with Amazon Web Services (AWS).…

Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes…

7.ai, a leader in CX services and solutions, has received two Gold Awards for Best Contact Center and Best Customer Service (over…

Cognigy, a global leader in AI-powered customer service solutions, will showcase its AI Agents and AI Copilot solutions at the…

Brightcove, the world's most trusted streaming technology company, is launching a new generative AI assistant for Amazon Web…

TCN, a leading provider of cloud-based call center technology, is proud to announce that it has been honored with two Bronze…

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and…