Customer Service

Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help…

Cloud Communications Provider's Customer Success Orientation Team Wins for Launching 90-Day Customer Success Program…

Customers now have higher expectations when it comes to companies, and it's understandable considering the various customer…

TAG MultiMedia is focusing on helping small businesses explore what it means to chart their course in the next marketing landscape…

Roberto Grandillo assumes the role as EVP, Product Management for Tulip, a global leader in cloud-based retail mobile solutions…

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, was named the…

New study finds that 74% of the most digitally savvy companies still can’t identify the same customer across different engagement…

New executive roles continue the company’s advancement in digital media strategy and best-in-class client experience…

This transaction adds a best-in-class customer service tool to ZENVIA's platform, consolidating its position as a leading unified…

With so much conflicting information on customer technology innovation being fed to premium and luxury brand executives, it is no…