NICE Named a Leader in CCaaS by The Forrester Wave
NICE announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester…
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NICE
NICE Unveils CXone Mpower Orchestrator for Comprehensive AI-Driven Customer Service Automation
NICE has launched CXone Mpower Orchestrator, an AI-powered solution designed to deliver end-to-end automation in customer service…
Meltwater and NICE Partner to Elevate Customer Service with Real-Time Social Intelligence
Meltwater, a global leader in media, social, and consumer intelligence, has announced a strategic collaboration with NICE, the…
NICE Launches CXone Mpower SmartSpeak for Multilingual Communication
On November 4, 2024, NICE, a global leader in customer experience (CX) solutions, launched the CXone Mpower SmartSpeak, an AI…
NICE Named Leader in 2024 Gartner® Magic Quadrant for CCaaS
NICE announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service…
NICE Expands CXone Mpower
NICE launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading…
NICE Tops Everest Group’s 2024 AI Products PEAK Matrix
NICE announced that it has been recognized as a ‘Leader’ in Everest Group's Conversational AI Products PEAK Matrix® Assessment…
NICE Named 2024 MetriStar Top Provider for Self-Service, Agent Assistant Applications and Workforce…
NICE announced that it has been recognized as a MetriStar Top Provider in the 2024 Metrigy reports for Self-Service, Agent Assist…
NICE Named MetriStar Top Provider in 2024 Metrigy CCaaS Platforms Report
NICE announced that it has been recognized as a MetriStar Top Provider in Metrigy’s 2024 Contact Center-as-a-Service (CCaaS)…
NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service Report
NICE announced that it has been named a Leader in IDC MarketScape: Worldwide Contact Center as a Service Applications Software…