NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent… News Desk Mar 28, 2024 NICE announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact…
NICE Launches Next Generation of Enlighten Copilot, Delivering AI-Driven Augmentation to The Entire… News Desk Mar 27, 2024 NICE announced the next generation of Enlighten Copilot designed specifically for supervisors and CX decision-makers powered by…
NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions News Desk Mar 26, 2024 NICE unveiled NICE Enlighten XM, the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’…
NICE Enlighten AutoSummary Wins 2024 BIG Innovation Award for Contact Center Innovation News Desk Mar 22, 2024 NICE announced that NICE Enlighten AutoSummary was named a winner in the 2024 BIG Innovation Awards presented by the Business…
iQor Harnesses NICE CXone to Drive Digital Transformation in CX News Desk Mar 13, 2024 NICE has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing…
NICE Expands Its Presence in Japan with Availability of CXone in Osaka News Desk Mar 8, 2024 NICE announced that it has launched a second CXone Cloud Region in Japan. This presents a unique and critical functionality…
NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse News Desk Dec 27, 2023 NICE, announced the closing of the acquisition of LiveVox . The combination of NICE’s market leading platform CXone, with…
NovelVox Launches HubSpot CTI Connector 2.0 for Cisco, Avaya, Genesys, Webex, Amazon Connect, Nice,… News Desk Dec 21, 2023 Contact center agents often juggle between multiple screens while handling live customer interactions. This not only introduces…
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release News Desk Dec 21, 2023 NICE announced the launch of the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone…
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm Highlighting CXone’s… News Desk Dec 15, 2023 NICE announced that it has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, out of 14 vendors…