sentiment analysis

Conversational intelligence software is changing the game for businesses when it comes to customer engagement. With the help of…

Setting up social media marketing is just the beginning in a world flooded with information. It involves continuous monitoring of…

Keywords Studios' customer support platform, Helpshift, the established leader for AI-driven, consumer-first support for modern…

Ever wondered what people really feel about your brand beyond the cold, hard numbers? Sure, you've got all those metrics to…

To meet the rising bar for exceptional customer experiences, Sinch, which powers meaningful conversations between businesses and…

SugarCRM, provider of the award-winning AI-driven CRM platform, announced it has been positioned by Gartner as a Challenger in the…