Krisp Unveils Unified Voice AI Platform to Elevate Contact Center Productivity

Krisp, a pioneer in AI-powered voice technology, has officially launched its all-in-one Voice AI Platform for contact centers. Unveiled at CCW Vegas, this breakthrough solution brings together a suite of powerful AI-driven voice capabilities—including AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter, and AI Agent Assist—into a single, seamless platform designed to revolutionize how agents communicate and perform in real time.

As contact centers face mounting challenges—ranging from rising customer expectations to tighter margins and fast-paced automation—Krisp’s platform delivers critical tools that help agents work more efficiently and connect with customers more clearly, without sacrificing voice quality, latency, or data privacy. The platform is built on Krisp’s industry-leading voice isolation and noise cancellation engine, and is backed by enterprise-grade security, scalability, and global support.

“We’re not launching a product, we’re launching a new standard,” said Davit Baghdasaryan, CEO and Co-Founder at Krisp. “This platform goes beyond another AI tool used in contact centers. Krisp is transforming human agent performance in contact centers by empowering agents with the technology to overcome key barriers to high-quality service. With the best real-time voice AI tech in the world, support for global teams, and a price point no one can match, this is how contact centers move forward.”

Also Read: BombBomb Unveils Engage: A Next-Generation Video Messaging Platform

New Capabilities Designed for Global-Ready Contact Centers

The new Voice AI Platform includes major updates to Krisp’s AI Accent Conversion, which now supports five Latin American English accents. These updates account for approximately 85% of Spanish-speaking populations across key dialect groups, including Mexican and Central American, Caribbean Spanish, and Andean/Neutral Standard Spanish—helping agents better connect with diverse global customers.

Platform Highlights and Feature Enhancements:

• AI Accent Conversion v3.5
  Enhanced with three regional accent packs—Latin American English (new), Indian English, and Filipino English—Krisp’s latest model delivers unmatched phoneme-level accuracy, natural speech flow, and crystal-clear pronunciation.
• AI Live Interpreter
  Enables real-time, bidirectional speech-to-speech translation across 80+ languages, featuring bilingual transcription to guide agents through multilingual interactions with confidence.
• AI Agent Assist
  Supports the entire call lifecycle with contextual Knowledge Chat, after-call summaries, suggested follow-up actions, performance feedback, and real-time insights—all powered by centralized knowledge and live call data.
• AI Noise Cancellation
  Offers bidirectional background voice and noise suppression for pristine audio clarity, improving communication quality for both agents and customers on every call.

With this new platform, Krisp sets a bold vision for the future of contact centers—where human agents are enhanced, not replaced, by AI, and where clarity, efficiency, and empathy come together in every customer interaction.