Smart Communications Expands Conversation Cloud™ With Enterprise-Ready, Compliant AI Innovations

Smart Communications™, a leading technology provider helping highly regulated organizations deliver more meaningful customer conversations, has announced a new suite of enterprise-ready AI capabilities across its Conversation Cloud™. Guided by the company’s AI philosophy-focused on relevance, accountability, and compliance-the latest innovations are purpose-built to deliver immediate, real-world value within regulated environments.

More than 80% of Smart Communications’ customers can already access these AI capabilities directly within their existing deployments. The new enhancements embed trusted intelligence into the core workflows where customer communications and digital data collection are created, managed, governed, and securely stored-ensuring AI adoption without disruption or added compliance risk.

Extending Existing AI Investments While Reducing Risk

Smart Communications’ SmartIQ™ Agent Infrastructure enables conversational, controlled, agentic data collection across any channel. With SmartIQ MCP servers connecting generative AI applications to enterprise software systems, organizations can deploy compliant AI agents to streamline applications, affirmations, onboarding, and self-service interactions.

Complementing this capability, AI-Powered Form Migration accelerates digital transformation by converting legacy PDFs and outdated documents into SmartIQ digital data collection experiences. The technology delivers a high-quality “best first draft” in minutes, enabling organizations to modernize hundreds-or even thousands-of untransformed, form-based processes with minimal effort.

Also Read: Dialpad and TD SYNNEX Partner to Bring Agentic AI Communications to Global Markets

Supporting High-Trust Conversations With Compliance-Focused AI Assistants

Smart Communications is also introducing a new set of AI assistants designed to improve usability, productivity, and consistency across customer communications-without compromising governance.

The Knowledge Assistant provides natural-language, in-app guidance to help users quickly locate answers, follow best practices, and complete tasks directly within SmartCOMM and SmartIQ. This reduces onboarding time and improves efficiency across users of all skill levels.

The Writing Assistant enhances tone, clarity, and real-time translation while preserving brand voice, accuracy, and regulatory compliance. With industry-leading transparency, every AI-assisted change includes clear content provenance and audit trails, ensuring trust and traceability.

Meanwhile, the Design Assistant accelerates SmartCOMM template creation through AI-driven refinement of language, tone, and readability using prebuilt prompts. Embedded via Amazon Bedrock, it delivers guided, production-ready assistance directly within existing workflows.

Enabling Governance at Scale With Orchestration and Retrieval Innovation

As AI summarization and self-service usage increases, SmartHUB™ introduces retrieval-optimized archiving designed to handle the exponential growth of AI-driven document requests-addressing the limitations of legacy content management systems.

At the same time, SmartPATH™ orchestrates AI-assisted experiences across channels to improve delivery, increase completion rates, and detect and correct data errors throughout the customer journey.

Together with SmartCOMM’s robust migration capabilities, these AI innovations allow organizations to retire complex, high-risk legacy communication systems faster. Smart Communications’ approach reduces manual effort, accelerates time-to-value, improves accessibility and clarity, and lowers compliance risk-while maintaining the governance standards required in regulated industries.

Comments on the News

“At Moter, we turn data into experiences at speed and scale, and we need a partner that works just as fast,” said Adrian Thompson, Chief Customer Officer at Moter Insurance Services. “We look to Smart Communications’ AI innovations to help us create and deliver effective omnichannel customer engagements.”

“The Smart Communications roadmap for AI is quite powerful,” said Marc Francis, Head of Sales Enablement at Three UK. “Most striking is that it’s structured and clear. Quite a lot of the AI paths we see from other vendors make a big noise about what you’ll be able to do without the detail backing it up. How we can leverage the AI from Smart Communications is really impressive. We’ll be able to make fast inroads with it.”

“AI creates real value if teams can trust it to work safely and accurately in the moments that matter most,” said Leigh Segall, CEO at Smart Communications. “In a market crowded with experimentation and hype, we’re focused on AI innovation that delivers real outcomes with the transparency and governance regulated environments demand. This marks the next phase of our AI roadmap and reinforces our leadership in helping enterprises adopt AI responsibly and at scale.”

“The next phase of AI isn’t about experimentation-it’s about execution,” said Heidi Johnson, Chief Product and Technology Officer at Smart Communications. “Our focus is on AI that’s ready for production, governed by design, and purpose-built to support meaningful customer interactions at scale.”