Zoom Unveils AI Companion 3.0 at Zoomtopia 2025, Ushering in the Next Era of Agentic AI

Zoom Video Communications, Inc. has announced AI Companion 3.0, the company’s most advanced release of agentic AI to date, at its annual flagship conference, Zoomtopia 2025. This milestone marks a significant leap in Zoom’s vision to deliver intelligent collaboration, productivity, and connected experiences across Zoom Workplace and Zoom Business Services.

Engineered to transform how people work, Zoom’s agentic AI turns everyday conversations into action, empowering users to perform at their best with contextual, personalized assistance across multiple work surfaces.

“Our customers’ most important conversations happen on Zoom, and now those conversations can result in critical insights to fuel real progress,” said Eric S. Yuan, founder and CEO of Zoom. “With AI Companion 3.0, our agentic AI can understand users’ specific context, priorities, and goals to help them cut through the noise, focus on what matters most, and drive meaningful business outcomes.”

AI Companion 3.0: Redefining the Intelligent Work Experience

Zoom envisions a unified platform where AI serves as an intelligent, invisible layer across every workflow. AI Companion 3.0 embodies this vision by combining advanced conversational intelligence, task automation, and deep context awareness to help users move from discussion to execution seamlessly.

Working across the entire Zoom platform and compatible third-party tools, AI Companion accelerates workflows, extracts actionable insights from conversations, and enhances output quality-while reducing manual workload.

Also Read: Zoom Named in 2025 Gartner Magic Quadrant for CCaaS

Unlocking Deeper Insights from Conversations

With AI Companion 3.0, users can harness agentic AI to search, retrieve, and synthesize both internal enterprise knowledge-like meeting transcripts, chat history, phone calls, and shared documents-and external sources such as market research and industry data. Its unified, context-aware search enables users to uncover critical information exactly when they need it.

New AI-powered note-taking capabilities also allow users with paid Zoom Workplace accounts to capture insights from meetings across platforms, including Zoom, Microsoft Teams, Google Meet, WebEx (coming soon), and even in-person sessions.

Optimizing the Workday with Proactive Agentic Skills

AI Companion 3.0 introduces proactive skills that handle routine busywork so users can focus on high-value priorities. Features like “free up my time”, meeting prep, group assistance, and real-time in-meeting recommendations ensure users get the right information at the right moment.

With outcome-focused prompts, AI Companion helps users prioritize and complete tasks across meetings, phone calls, chats, and emails—preventing critical action items from slipping through the cracks.

Delivering Higher-Quality Work, Faster

Acting as a true collaboration partner, AI Companion now understands users’ context, frequently discussed topics, and key projects. It can suggest next steps, provide tailored responses, and elevate content quality with minimal guidance.

AI Companion 3.0 also introduces a new work surface within web browsers and the Zoom Workplace desktop app, creating a single, cohesive AI workspace. This surface dynamically adapts to user context, transforming fragmented data into actionable intelligence.

With built-in writing assistance and advanced research capabilities, users can now generate polished, data-backed reports and documents that draw from both internal systems and external sources.

Breakthrough AI Platform Features

Zoom is also expanding its AI and platform capabilities with several enhancements across Zoom Workplace. These include lifelike meeting avatars, automated presentation clip generation, and support for Model Context Protocol (MCP)—allowing customers and developers to configure tools for custom and virtual agents.

The company is further improving global collaboration with real-time voice translation in Zoom Meetings. A recent independent evaluation using the MetricX standard found Zoom’s real-time translated captions to be 28% more accurate for English-to-French and 14% more accurate for English-to-Spanish than leading competitors.

Custom AI Solutions for Enterprises

For organizations seeking AI tailored to their unique needs, Custom AI Companion now enables the creation and deployment of bespoke AI agents using a low-code builder. Admins can access a robust toolkit and prebuilt workflow templates, connect to third-party agents, and leverage the Agent2Agent (A2A) protocol to enable collaboration across multiple applications.