Dovetail Launches AI Assistant in Slack to Bring Customer Insights

Dovetail, the leading AI-first customer insights hub, has introduced its new AI assistant in Slack, designed to keep customer knowledge at the heart of every discussion. With the Ask Dovetail AI assistant, teams can instantly access customer insights directly within Slack, ensuring product decisions are informed by real-time customer context.

Thousands of organizations rely on Dovetail’s platform to centralize, analyze, and act on customer feedback and research. However, gaps in knowledge sharing can leave critical insights siloed, resulting in decisions that lack customer input. The new AI assistant bridges this gap, providing teams across Product, Design, Research, and Customer Experience with seamless access to key insights when they need them most.

“At Dovetail, our goal is to empower every team to effortlessly harness customer insights, driving smarter, faster decisions with confidence,” said Srinivas Krishnamurti, VP of Product at Dovetail. “With our new Ask Dovetail AI assistant, teams can seamlessly combine customer insights from Dovetail with real-time conversations in Slack, giving them the most up-to-date customer context—right where they work. Now, a product manager discussing a recent UI change in Slack can instantly surface relevant feedback from Dovetail, answering questions like, ‘What do people think of our new onboarding flow?’ This enables teams to instantly validate assumptions, prioritize improvements, and make data-driven decisions without disrupting their workflow.”

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Bringing Customer Insights to Teams in Real Time

With the Ask Dovetail AI assistant in Slack, teams can:

• Access instant AI-powered insights – Quickly retrieve answers to customer-related questions directly within Slack.
• Integrate insights into team conversations – Bring customer knowledge into discussions without switching tools.
• Make informed, faster decisions – Gain immediate access to customer sentiment and research to ensure decisions align with user needs.

Seamless Integration for Fast-Paced Teams

For teams that rely on Slack to streamline collaboration, accessing critical customer insights has never been easier. By eliminating the need to switch between platforms, this integration reduces friction and makes knowledge sharing a natural part of the workflow.

“Understanding customer needs shouldn’t require digging through documents or switching between platforms,” added Krishnamurti. “With this integration, we’re making it even easier to bring the voice of the customer into every decision, effortlessly.”

Dovetail’s Ask Dovetail AI assistant in Slack is now available, enabling teams to stay connected to customer insights at all times and make more informed, customer-centric decisions.