RingCentral Launches RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange

RingCentral, a global leader in AI-powered business communications, announced the availability of RingCX™ for Salesforce Service Cloud Voice on Salesforce AppExchange, the leading enterprise marketplace for partner applications and experts. This new integration empowers organizations to deliver a more connected, intelligent, and efficient customer service experience by embedding RingCentral’s voice and digital capabilities directly within the Salesforce environment.

Now accessible on Salesforce AppExchange, RingCX for Salesforce Service Cloud Voice enables agents to seamlessly manage customer interactions across voice and digital channels from a single interface—streamlining workflows, improving response times, and enabling highly personalized service. As customer expectations continue to evolve, businesses can now leverage this joint solution to unlock smarter, AI-driven insights that continually enhance customer engagement and loyalty.

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The launch builds on RingCentral’s established success in Unified Communications integrations with Salesforce, which is already trusted by thousands of global enterprises. Expanding into the contact center space, RingCentral is now providing a unified experience that merges business communications and contact center capabilities directly within Salesforce. This integrated approach helps break down silos between departments, improves cross-functional collaboration, and drives faster, more consistent customer outcomes.