Box Unveils Next-Generation AI Agents to Revolutionize Enterprise Content Management

Box, Inc., the premier Intelligent Content Management (ICM) platform, announced the launch of its evolved Box AI platform, featuring a new generation of AI Agents designed to transform how enterprises interact with their content. These cutting-edge AI Agents empower users with advanced capabilities for Search, Deep Research, and enhanced data extraction — unlocking greater value from Box’s secure content repositories while upholding industry-leading security and compliance standards.

As part of this release, Box also introduced a dedicated AI Agent integrated with Microsoft 365 Copilot, enabling users to securely search, analyze, and act on Box content directly within Microsoft 365 applications.

“The future of enterprise AI will be defined by intelligent agents that can work together across systems, each bringing unique context and capabilities to the table,” said Aaron Levie, co-founder and CEO of Box. “Just as APIs once connected software, AI agents will change the way we work – and that transformation will be most profound when applied to enterprise content. With this next evolution of Box AI, we’re putting the intelligence of millions of files directly into the hands of users and into the AI tools they already use. These Agents will integrate seamlessly across platforms, helping teams make faster, more informed decisions while preserving the security and compliance enterprises depend on.”

Also Read: Optimove Introduces Optimove Engage to Tackle “Content Chaos” in the GenAI Era

Powerful AI Agents with Multi-Layered Capabilities

Box AI Agents combine five core components to deliver unmatched value. Starting with the secure enterprise knowledge stored in Box, these Agents utilize state-of-the-art AI models from leaders such as Amazon, Anthropic, Google, IBM, Meta, OpenAI, and xAI. Each Agent operates with a clear objective, follows structured instructions, and employs specialized tools to execute tasks with precision.

Users can interact directly with Box AI Agents to extract actionable insights and automate complex workflows. For further customization, AI Agents can be tailored via the Box AI Studio.

• AI-Powered Search: Agents provide precise answers for simple queries—such as contract expiration dates or client names—and deploy semantic analysis for deeper insights across extensive content collections.
• Deep Research: Agents analyze vast amounts of enterprise content to identify trends and synthesize findings using Box’s secure, permission-aware Retrieval-Augmented Generation (RAG) framework.
• Enhanced Data Extraction: Leveraging Optical Character Recognition (OCR), document intelligence, and natural language processing, Agents convert unstructured data from scanned PDFs, images, and handwritten notes into structured, actionable information like financial figures, contract terms, and clause types.

Real-World Use Cases

• Legal teams can swiftly locate contracts with specific liability clauses and extract renewal terms, accelerating reviews while ensuring compliance.
• Product managers gain competitive insights by synthesizing sales decks, reports, and meeting notes to guide strategic roadmaps.
• Insurance auditors transform unstructured claims data into structured insights, streamlining policy audits and renewals.
• HR specialists summarize employee survey sentiments and integrate findings with policy documents to inform leadership.
• Financial analysts extract critical data from contracts and invoices to optimize audits and renegotiations with precision.

At its core, the enhanced Box AI platform leverages an agentic reasoning framework designed to navigate today’s complex content landscape—locating relevant documents, generating insights, and extracting key data efficiently and securely.

“AI is fundamentally changing how we work, but the real breakthrough will come when it can understand and act on the vast amount of content organizations rely on every day,” said Amy Machado, Sr. Research Manager, Enterprise Content and Knowledge Discovery Strategies at IDC. “With Box’s latest AI advancements, customers will be able to leverage AI to instantly find answers, extract insights, and create new content with their most critical information already securely stored in Box. It’s a big and important step forward in making AI truly useful across the enterprise.”

Expanding AI Integration with Microsoft 365 Copilot

Box also announced a new AI Agent for Microsoft 365 Copilot, extending AI-driven content capabilities into Microsoft Teams, Word, PowerPoint, and Copilot Chat. This integration empowers users to:

• Analyze dense document sets for critical insights that inform better decisions.
• Utilize templates to generate new content quickly from simple prompts.
• Perform cross-document searches to identify patterns and key action items.
• Ask targeted questions to clarify project milestones and improve communication.

“Box has been a trusted Microsoft partner for years, and we’re pleased to take our collaboration to the next level with this new Box AI Agent for Microsoft 365 Copilot,” said Dan Stevenson, General Manager, Copilot Ecosystem at Microsoft. “By bringing together Box’s enterprise-grade Intelligent Content Management platform and Microsoft’s AI-powered productivity platform, we’re making it seamless for joint customers to use the power of Copilot with all their content stored in Box, unlocking insights and taking actions across their enterprise tools.”

Broad Ecosystem and Developer Support

Beyond Microsoft, Box AI Agents are available or in development for platforms including Google Agentspace, IBM watsonx Orchestrate, Salesforce Agentforce, Slack AI, ServiceNow AI Agent Fabric, and Zoom AI Companion. Developers can build custom agents that harness Box content via the Box MCP server, Google ADK, OpenAI Agents SDK, and integration with leading developer tools such as Airbyte, CrewAI, LangChain, LlamaIndex, Pinecone, Pydantic AI, Unstructured, and Weaviate.