InMoment Unveils the CX Industry’s First AI-Driven Journey Insights Tool Using NLP and LLMs
On November 21, 2024, InMoment, a leader in integrated Experience Improvement (XI) solutions, introduced AI Journey Insights, a…
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Customer Experience
AI in Customer Experience: The All-pervasive Impact of AI
Artificial Intelligence (AI) has become a cornerstone of modern business strategies, changing how companies interact with their…
ASAPP Leverages Amazon Bedrock to Advance AI for Contact Centers
ASAPP, a provider of contact center AI software, has integrated Amazon Bedrock into its customer experience (CX) platform to give…
Simply Contact Leverages AI in Customer Support to Transform CX
Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized…
Talkdesk Enhances CRM with AI-Powered Agent Tools
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves…
Reality Defender and TaskUs Enhance Deepfake Detection for Moderation Teams
Reality Defender, an award-winning deepfake detection platform, and TaskUs, a leading provider of outsourced digital services and…
Maven AGI Unveils AI Platform to Transform Customer Experiences
We're excited to announce the launch of Maven AGI's fully integrated enterprise AI agent platform, designed to tackle a major…
Reality Defender and TaskUs Enhance Deepfake Detection for Moderation Teams
Reality Defender, an award-winning deepfake detection platform, and TaskUs, a leading provider of outsourced digital services and…
Aisera Appoints Kashif Mahbub as CMO
Aisera, a leading provider of agentic AI for the enterprise, announced that Kashif Mahbub has joined its leadership team as chief…
Uniphore and Konecta Partner to Enhance AI in CX and Digital Transformation
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused…