Customer Experience

Ushur has come up with Voice-Guided Experience, a brand new concept that is ready to hit the market, the whole idea is to give a…

Cresta has introduced its new Knowledge Agent, an agentic AI assistant designed to transform how contact center employees access…

Qualtrics is recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms - positioned highest…

Movable Ink, the leader in AI-powered personalization, announced that Adam Stambleck has been appointed Chief Executive Officer.…

Expanding their collaboration, Spectrum Business and RingCentral now provide advanced AI tools for customer engagement. They…

Zoom Communications, Inc. announced the expansion of its enterprise agentic AI platform, introducing new workflow orchestration…

Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced that it has been…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Medallia, Inc., the global leader in customer and employee experience, announced that it has been named a Leader for the fifth…

LivePerson, a leading provider of predictable conversational AI, announced the launch of LivePerson Sync in partnership with Coral…