Customer Experience

Vonage, a part of Ericsson, announced a new integration between Vonage Contact Center and Salesforce's Agentforce 360, giving…

Procedureflow, an intelligent knowledge management platform, aims to simplify complex processes. It has announced a new…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Precisely, a global leader in data integrity solutions, has launched new AI enhancements for its EngageOne™ RapidCX customer…

NiCE has announced the general availability of its CXone Mpower platform on a dedicated, locally hosted cloud instance in South…

Cresta, a leading provider of AI-powered customer-experience solutions for contact centers, has unveiled its newest…

UiPath and Talkdesk have announced a strategic integration aimed at enabling enterprises to fully automate customer‑experience…

Cyara, the global leader in AI-powered customer experience (CX) assurance, announced the appointment of Sushil Kumar as its new…

EngageLab, a top company in AI customer engagement and marketing tech, has launched LiveDesk. This next-gen platform focuses on…

Tealium  announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized…