Customer Experience

NICE announced that it has been recognized as a MetriStar Top Provider in the 2024 Metrigy reports for Self-Service, Agent Assist…

In today's digital age, customers are more empowered than ever. They expect brands to not only address their queries but also…

Today, Kore.ai, a leading provider of enterprise conversational and generative AI platform technology, revealed Express as its XO…

On July 30, 2024, SurveyMonkey, a global leader in online surveys and forms, announced a new offering: SurveyMonkey for CX. This…

Nextiva, a leading unified customer experience management platform, is pleased to announce the election of Karen Walker as a new…

Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that it has been…

Frost & Sullivan recently analyzed the customer experience (CX) outsourcing services industry and, based on its findings,…

Cognizant announced the launch of Cognizant Moment™, the next evolution of the company's digital experience practice area,…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

evaluagent, a global leader in contact center quality assurance, agent performance improvement and workforce engagement software,…