Customer Experience

Netcracker Technology announced that it has received the TM Forum Excellence Award for Customer Experience with Virgin Media O2.…

boost.ai, a leading conversational AI (CAI) solution provider, announced a new partnership with CX Effect, the only CX-focused…

Customers' expectations have changed dramatically. Clients today expect brands to offer personalization in customer experiences to…

Bridgenext, a digital consulting services leader specializing in technology, data, and creative marketing solutions, announced the…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

IntelePeer, a leading AI-powered Communications Automation Platform provider, introduces SmartCommunicator for Microsoft Teams…

Braze, the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, announced the launch of the Braze…

MetTel, a digital transformation, communications leader and four-time Gartner Magic Quadrant leader, has won a Stevie® Award in…

Avaya, a leader in enterprise CX, announced that Alan Masarek, President and Chief Executive Officer, will retire at the end of…

MeetRecord, a Revenue Automation platform that specializes in sales coaching, has bagged several awards from G2. Known for its…