Customer Experience

Partnership provides tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation…

iQor CXBPO™, a global leader in customer experience business process outsourcing (BPO), announced the launch of Insights iQ™, a…

Lucidworks, the leader in AI-powered search and discovery solutions, announced the launch of AI App Studio™, a breakthrough…

Talkdesk®, Inc. upended the customer experience (CX) market with the launch of Customer Experience Automation (CXA)—a new software…

In today’s ruthlessly competitive landscape, digital experience (DX) isn’t just a marketing tactic; it’s the bedrock of customer…

Five9, a leading provider of the Intelligent CX Platform, announced the launch of AI Agents and AI Trust & Governance, setting…

Foundever®, a global leader in the customer experience (CX) industry, announced an expansion of its long-term collaboration with…

Zoom announced a major advancement for its customer experience platform (ZCX), launching agentic AI capabilities with…

For marketing leaders steering the ship in today’s turbulent B2B environment, user retention isn’t just a metric; it’s the bedrock…

CallMiner has partnered with Microsoft to integrate its AI-powered conversation analytics platform with Microsoft Dynamics 365…