Customer Experience

With The Extended Pandemic, Supply Chain Issues, Specific Consumer Channels Takes a Back Seat to the Best Product Experience…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that CRN, a…

Outdated technologies are causing customer frustration, inaccuracies, and slow response times, say contact center workers More…

Momentum continues for multilingual customer engagement leader with addition of Chief Technology Officer and Chief Customer…

Mindful combines with the Genesys Customer Experience Platform to give customers control with options to connect with a brand…

Total number of digital experiences increased 136% over the past two years, while audience engagement reached an all-time high in…

Tylee succeeds Dara Altman, Chief Administrative Officer, who is retiring after 16 years leading the company's human resources…

Verint, The Customer Engagement Company, announced that Verint Knowledge Management has been recognized by KMWorld for four…

Airbrake earns recognition during DeveloperWeek 2022 for excellence in App Analytics/Testing LogicMonitor, the leading…

Calabrio, the customer experience intelligence company, announced that Calabrio ONE, the workforce engagement management suite,…