43% of Tech Teams are Scaling up Technology with Managed Service Providers to Support Hybrid Work…
The shift in tech teams' priorities is driving engagements for Managed Service Providers.
Issues with video, voice and…
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Customer Experience
Sitel Group® Wins Gold Globee® Award for Innovation in Customer Service in the 2022 Sales,…
The Globee® Awards, organizers of the world’s premier business awards and business ranking lists, has named Sitel Group® as a…
Persado Launches Customer Motivation Report, Delivering Key Insights that Drive Consumer Action
First of its kind analysis uncovers the language and approaches that best resonate with customers across digital channels,…
InMoment Releases Major Updates to XI Platform to Help Companies Deliver Integrated Experiences…
- New solutions improve experiences from first impression all the way through to customer support
- Launches the Product…
Virgin Pulse Wins Four 2022 CCW Excellence Awards, Including Customer Contact Center Leader of the…
Member Services Team Recognized for Superior Contact Center and Customer Experience Performance
Demonstrating its dedication to…
Icertis Wins Microsoft 2022 US Partner of the Year Award
Building on A Decade of Success, Microsoft Again Recognizes Contract Intelligence Leader for Excellence and Business Impact…
West Ham United Scores Big with Mapp
Mapp chosen to create a unified supporter view across all the football club's websites, while providing a hyper-personalized fan…
SuccessKPI Insight and Action Platform Available on Genesys® AppFoundry
AI-driven Contact Center platform combines with Genesys customer experience platform to deliver an unprecedented understanding of…
UJET Ranked as #1 Enterprise Contact Center Solution Based on Satisfaction, Usability and…
Leader for 9th Consecutive Quarter, Earning 98 out of 100 Satisfaction Rating
UJET, Inc., the intelligent, modern contact…
CallMiner Named Best Overall AI-based Analytics Company in 2022 AI Breakthrough Awards
Award recognizes CallMiner for its use of AI to analyze customer conversations at scale, driving improved customer experience and…