Customer Experience

Anywhere365®, the leading cloud-based contact center and dialogue management platform for the Microsoft 365 ecosystem, has…

Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical…

Zero-party data company introduces a suite of self-serve privacy-safe, interactive customer engagement solutions to drive sales…

Hounslow Council Deploys 8x8’s Single-platform Cloud Communications and Contact Centre Solution to Provide More Than 270,000…

Makes SMS and phone calls part of the seamless digital experience Glia, the leading provider of Digital Customer Service (DCS),…

Marketing's most intelligent personalization and website optimization company expands its ecommerce capabilities with real time…

Andrew Rainey joins as General Manager of Reputation's Healthcare Organization Reputation, the global leader in reputation…

Investments from Grotech Ventures and other strategic partners to support sales and marketing expansion and research and…

Simplr's conversational experience platform named a winner among nearly 3,000 nominations Simplr announced that it has been…

Narvar, the pioneer in post-purchase customer experiences, announced a partnership with Rise.ai, the leading Gift Card and Store…