Customer Experience

Bright Pattern, a recognized leader in AI-powered omnichannel contact center software, and OmniSphere360, a dynamic provider of…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Gainsight has unveiled Atlas, a suite of AI agents designed to enhance customer retention and growth by automating critical…

Integration provides businesses unprecedented ability to optimize conversations with leads. CallRail, the lead engagement…

Gerent augments TELUS Digital’s agentic AI expertise to empower human and autonomous CX agents TELUS Digital…

New agentic AI capabilities orchestrate the buying experience across digital, voice, and messaging channels, empowering revenue…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

In an era where customer attention is scarce and expectations for seamless interactions are paramount, Airship, the cross-channel…

Jabra, the world’s leading professional audio brand, announced Jabra Engage AI Complete - a new premium tier of its call center…

Concentrix Corporation, a global technology and services leader, announced the launch of iX Hero, the latest product in its…