Customer Experience

The latest features and partnerships for Grasshopper’s small business phone solution are designed to deepen customer…

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for…

Salesforce is launching Agentforce for Consumer Goods, a new library of pre-built agent skills and actions that equips customer…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Fathom, the AI-powered meeting assistant, announced a new summary format that brings the REACH Framework™, a proven Customer…

"Touchpoint" is Customizable to Any Brand's Look and Feel and Requires Minimal Engineering Resources to Deploy NLX, the AI…

Companies must meet skyrocketing customer expectations in today's fast-paced, digital-first world. Customers demand instant…

Leading SMS engagement platform releases enhanced SMS keyword functionality to drive higher-intent lead capture and retargeting.…

CleverTap, the all-in-one engagement and retention platform, announced the acquisition of rehook.ai, a Y Combinator-backed…

With an ever-expanding set of AI Orchestrator features and a fast-to-deploy offer for mid-sized contact centres, Odigo has…