Customer Experience

eGain, the leader in AI Knowledge Management, announced the launch of eGain AI Agent for Contact Center, a groundbreaking solution…

Kubit, a leading customer journey analytics platform, has announced the launch of Kubit Lumos, an AI-powered analytics engine…

Adobe unveiled its strategy and product offerings for agentic AI. Innovating on the world’s most widely adopted marketing…

New integration allows Adobe customers to use Invoca's AI to capture unstructured first-party conversational data, build holistic…

NICE has launched CXone Mpower Orchestrator, an AI-powered solution designed to deliver end-to-end automation in customer service…

Qualtrics, the pioneer and leader in experience management, has introduced Experience Agents™—highly specialized AI agents…

Joulica, a leading provider of real-time customer journey analytics, announced a new partnership with Zoom Communications, Inc.…

Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves…

Afiniti, Inc., a global leader in customer experience and artificial intelligence solutions, has announced the availability of its…

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve…